GET CONNECTED

Please note: Due to high demand, there is currently a 4-week delay in processing supply enquiries.

Connect Or Alter My Supply


Whether you just want to make an enquiry about connecting to our network or if you are ready to go
with a new connection/alteration/removal to an existing connection this is the place for you.

Please note: You only need to apply once to move from enquiry to
livening your supply. If you wish to make further changes to your livened
supply (e.g. BTS to PERM), you will need to submit a new application.

All types of requests are to be submitted using the same form.
This form also includes the decommissioning of your supply. We
recommend you check the list of requirements below before getting started.

Click on GET CONNECTED to submit your request.

PLEASE NOTE: DUE TO HIGH DEMAND, THERE IS CURRENTLY A 4-WEEK DELAY IN PROCESSING SUPPLY ENQUIRIES.


There are two options when you start an application - If you are ready to proceed, irrespective of the size of the job, then select Ready To Go.

If you are just after some information and are not really sure what your plans are or if you are after just an indicative cost then choose Initial Enquiry.

Ready To Go?

Please have the following information ready before you start your application:

  • Who is paying?

  • What is the end use of the connection?

  • Details of the consumer (who pays the power bill) and who their retailer is

  • If it is an existing connection, we need the ICP or Meter Serial Number

  • Site plan with all measurements

  • Technical details - Capacity
    - Cable information
    - Pump details for irrigation loads
    - Any load control requirements

Enquiry Only?

If you are just after some information and are not really sure what your plans are or if you are after just an indicative cost then choose initial enquiry.

Requirements For A Site Plan

You have the option to submit a proposed site plan, a final site plan (if your cables are already laid) or no plan if you are putting a BTS at the Service Fuse Box.

If you submit a proposed site plan you must submit a final site plan within 5 days of livening.

Please include the following information on your site plan:

  • Cable size

  • Cable depth

  • Plot of cable route

  • Measurements of cable route from the boundary or fixed structure

  • Location of joints with measurements

  • Meterbox location with measurements


The process, timeframes, and cost to apply for and establish a new connection supply point may vary due to:

  • The location and/or nature of the connection supply point required.

  • Whether or not an existing network connection supply point is already available.

  • The number of connection supply points required.

  • The available capacity of our network as well as fuse and phase requirements of the connection (your electrician will provide these details).

  • An easement may be required to allow electricity equipment to be owned by MLL to be installed and to remain on private property. An easement provides us with ongoing access and maintenance rights in respect of that equipment.

  • The presence of any vegetation on the property, civil works requirements, and traffic management requirements, for example.

  • Current work volumes.

You should allow plenty of time for your connection application.

For a “Standard” connection application, allow approximately four to six weeks from submission of your application until livening. For a “Complex” connection, allow approximately 16 to 24 weeks.


Power Factor and Harmonics Certification for Irrigation/Pump Supplies

When an installation is used for irrigation/pump supply we require your electrician to complete an Installation Power Factor and Harmonics Certificate.
This must be supplied within 5 business days of the installation being livened.

Additional services can be booked through our Service Requests page. This includes:

  • Cable Locations

  • Safety Disconnections (not related to a Connections job)

  • Close Approach Permits

  • High Load Requests

  • COV / General Electrical Inspection


Application fees and connection charges

From 1 June 2022 the following fees/charges will be applicable for various connection application types

Connection TypeApplication Fee (excl GST), per applicationDesign/Quotation FeeCustomer Capital Contribution (cost to undertake the work)Development ContributionLivening Connection
Meter Relocation Yes ($250)N/A N/A N/A Yes (MLL or warranted person), Record of Inspection (ROI) required
New Connection - standard (includes BTS, and BTS to permanent) Yes ($250) Generally no Generally no (if private election has undertaken works on customer's property) Yes, in accordance with MLL's Capital Contributions Policy (Note, new policy being introduced from 1 June 2022). Yes (MLL or warranted person), ROI required
New Connection - non-standard (includes subdivisions) Yes ($250) Yes (varies) Yes, quoted price, Customer Works Agreement with MLL* Yes, in accordance with MLL's Capital Contributions Policy (Note, new policy being introduced from 1 June 2022) Yes (MLL or warranted person), ROI required
Fuse Capacity Upgrades/downgrades Yes ($250) Generally no Refer Schedule of Rates Yes, in accordance with MLL's Capital Contributions Policy (Note, new policy being introduced from 1 June 2022) Yes (MLL or warranted person), ROI required if service main, main switch or switchboard changed
Permanent Disconnection (Decommission) Yes ($250) N/A Refer Schedule of Rates N/A N/A
Overhead to Underground Conversion Yes ($250) Generally no Yes, quoted price by MLL, requires customer acceptance N/A Yes (MLL or warranted person), ROI required
MLL Asset Relocations/Upgrades Yes ($250) Generally yes Yes, quoted price, potential MLL capital contribution, Customer Works Agreement with MLL N/A N/A
Distributed Generation Yes - prescribed by Code. Refer to MLL DG information packs Generally no Generally yes if connecting to network Generally no Yes (MLL or warranted person), ROI required
Safety Disconnects $0 Generally no Refer schedule of rates. Quoted price for non-standard safety disconnects N/A N/A
Can I connect/cost estimate query?Yes $250 but possibly more if complex Will follow New Connection if customer proceeds, but no additional admin fee payable Will follow New Connection if customer proceeds, but no additional admin fee payable Will follow New Connection if customer proceeds, but no additional admin fee payable Will follow New Connection if customer proceeds, but no additional admin fee payable

*Unless works are being undertaken by a Network Approved Contractor and not MLL. The Contractor appointed to undertake the work will need to apply to MLL for approval of the proposed connection(s) and works.

The typical (high level) process to connect to our network is set out below